Thank you for choosing to purchase our Magento 2 extensions at W3ctrl Services. We strive to deliver high-quality products and excellent customer service. Our refund policy for Magento 2 extensions is as follows:

1. Refund Eligibility

   • Refunds will only be issued if a reported issue related to our extension remains unresolved by our support team within 30 days from the original purchase date.
   • The reported issue must solely pertain to our extension’s functionality, and our team must confirm the inability to resolve it.

2. Refund Process

   • To request a refund, you must contact our support team within the 30-day period following the purchase date.
   • Provide detailed information about the issue you’re experiencing with our extension.
   • Our support team will work diligently to resolve the reported issue. If we are unable to fix it within a reasonable timeframe, a refund will be considered.

3. Refund Conditions

   • No refunds will be provided for purchased extensions if the reported issue is resolved by our support team within the specified 30-day period.
   • Refunds will not be issued for issues unrelated to the functionality of our extension or for any conflicts with other third-party extensions or modifications.

4. Other Policies

   • For any website design and development work or services provided by W3ctrl Services other than Magento 2 extensions, the refund policy will adhere to the terms outlined in the contract agreed upon at the project’s commencement.

5. Contact Us

   • If you have any questions about our refund policy or need assistance, please contact our support team at [contact information].

6. Policy Revision

   • W3ctrl Services reserves the right to modify or update this refund policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.

By purchasing and using our Magento 2 extensions, you agree to abide by this refund policy.

Date of Last Revision: December 16, 2023